Your First Name
Your Last Name
Your Mobile Phone Number
Your Date of Birth
Your Driver's Licence Number
Your Email Address
Your Suburb or Town
Your Postal AddressPlease enter your postal address if different from the service address
How long have you been at your current address?
If less than 5 years at current addressplease enter your previous address
Connection Details - ADSL
Choose your ADSL plan
Red plan is ADSL 1 1500KBps. Black plans are ADSl 2+ or 8000KBps ADSL 1 if ADSL 2+ is not available
For Churns & New Services the following applies
For New ADSL Services the following applies:
For Churned ADSL Services the following applies:
Choose Your ADSL Plan
---Please Select -----
Landline Only No ADSL
ADSL &/or Account Password
Contract - New ADSL Service
-----Please select -----OR
New No Contract 195 Dollars
New 12mth Contract 125 Dollars
New 24mth Contract 0 Dollars
OR - Churned ADSL Service
-----Please select -----
Churn No Contract 125 Dollars
Churn 12mth Contract 50 Dollars
Churn 24mth Contract 0 Dollars
Connection Details - Phone
You can choose to have your phone with us, or leave it with another provider.
You MUST have a fully working phone service to have a stand alone ADSL service.
If your phone service is cut off, your ADSL service will also be cut off
If your phone is with another provider we can port it across to our network, and you will then be eligible for one of our Packs. Nothing will change with the phone & it will come across to us with all current settings & most features.
Or you can have standalone ADSl & leave your phone with its current provider.
Do you have an Active Phone service?
If Yes, did you want to move it to us?
Phone not Active
If you would like to move your active phone service to us, please let us know; the phone number, your current provider & account numberPhone Number
Current Provider Account Number
If your Phone is not currently active, we can activate it for you & you will be eligible one one of our packs.
If the Phone was active within the last 3 months the connection charge is $59If it was longer than that the connection charge MAY be $59, $125 or $299 - we will advise you when we place the order
If No, then we will connect the phone for you. Please choose your phone plan
If you have ordered both ADSL & Phone with us, or, after this order completes, have both Phone & ADSL with us, then you qualify for one of our Packs.
What Pack will I be on?
The ADSL Speed is 1500 if you ordered a Red ADSL service.Or ADSL2+ (or 8000 ADSL1) if you ordered a Black ADSL Service
The Phone plan will be whichever one you selected.
For example if you ordered a Black 100 ADSL plan with Home Extra Phone, your pack is 100 Extra Pack
The Pack price is less than the price of the two services added together. In some cases, particularly Zone 1 Exchange areas, substantially less.
Please choose your preffered payment method for your monthly account. You can choose from;
Credit Card on File
---------- Credit Card Details ------------------------------------
Credit Card Type
Name on Card
Expiry DatePlease enter the card expiry date in the format MM/YY
---------- Or Direct Debit (Bank Account) Details------------------------------------------------
Bank Account Name
Bank Account Number
Direct Debit Agreement - Bank Account & Credit Card
I/We authorise Rivertel to debit my/our account, detailed in the Schedule below, with any amount and at the time due according to the arrangement between us, via Telecommunications Payment Services, Debit User ID 161451, using the Direct Debit System, for charges incurred for services provided by Rivertel.In addition, I/ We affirm that I/We have read and agree to the Direct Debit Request Service Agreement 161451TIB. This authority is to remain in force until notice is received by Rivertel in accordance with the Direct Debit Request Service Agreement.
When we are bound by this agreement and what we agree and what we can do
1. We agree to be bound by this agreement when we receive your Direct Debit Request complete with the particulars we need to draw an amount under it.
2. We only draw money out of your account in accordance with the terms of your Direct Debit Request.3. On giving you at least 14 days notice, we may:
a. Change our procedures in this agreement; b. Change the terms of your Direct Debit Request; or c. Cancel your Direct Debit Request.
4. You may ask us to:
a. Alter the terms of your Direct Debit Request; b. Defer a payment to be made under your Direct Debit Request; c. Stop a drawing under your Direct Debit Request; or d. Cancel your Direct Debit appropriate organisation to assist you
5. You may dispute any amount we draw under Direct Debit Request by contacting us, detailing your (customer reference details) and your bank account or Credit Card number. You will also be required to provide a detailed explanation of the dispute to assist in a resolution.
6. We deal with such any dispute by the following procedure:
a. We will investigate the dispute, and where necessary you are expected to provide your cooperation. This cooperation may include contacting your bank, providing account statements, or other means of substantiating a dispute. b. While a dispute is being investigated, you may request that we suspend pending payments until a resolution is reached. Please note that we will keep written record of dispute proceedings to assist in dispute resolution.
7. Payments will be made on 15th of each month, or otherwise in accordance with your contract. If the day on which you must make any payment to us is not a business day, we draw on your account under your Direct Debit Request on the following business day. If your banking institution rejects any of our attempts to draw an amount in accordance with your Direct Debit Request, we may continue to seek that payment and recoupment of any fees incurred by us as a consequence of that rejection until all amounts due are paid.
8. We will not disclose to any person any information you give us on your Direct Debit Request, which is not generally available, unless: You dispute any amount we draw under your Direct Debit Request and we need to disclose any information relating to your Direct Debit Request to You.
9. To contact us in accordance with the above, please use the contact details available on our website by clicking on the link titled “Contact Us”.
TELECOMMUNICATIONS CONSUMER PROTECTIONS CODE
The Telecommunications Consumer Protections Code provides for a number of protections for yourself as a customer of Rivertel Pty Ltd.
You should read the Critical Information Summary for this plan, before you go ahead with your order. The CIS is found immeadiately adjacent to the plan. They are also shown on our website at http://www.rivertel.com.au/site/index.php/legal-info/critical-information-summaries
We provide you with a range of Spend Management Tools, which you will find here on our website & at http://www.rivertel.com.au
We wil provide you with usage warnings for your ADSL service by email when your dat ausage reaches 50%, 85% & 100% of data thresholds
Shaped or Unshaped Service?
Dynamic or Static IP Address
Dynamic IP Address
Static IP Address
Usage Warning Email Address
Our Standard Policies & Agreements are shown below. They can also be accessed at any time by visiting our webpage
Click here for our Standard Form of Agreement
Click here for our Acceptable Usage Policy
Click Here for Financial Hardship Policy
Credit ChecksPrior to accepting your application, you have provided to us all information relevant to our assessment of your credit rating. You consent and acknowledge that you: Understand that the Privacy Act 1988 (Cth) allows us to give a credit reporting agency certain personal information about you;The information we disclose to a credit reporting agency includes 60 days overdue and for which debt collection action has started, information that in our opinion you have acted fraudulently or shown an intention not to comply with your credit obligations, and cheques drawn by you for $100 or more which have been dishonoured more than once;Agree to our obtaining from a credit reporting agency a credit report containing information about your personal credit worthiness for purposes of assessing your application and assisting in collecting overdue payments, and to our obtaining information about your commercial activities or commercial credit worthiness from any business which provides information about the commercial credit worthiness of persons, your accountant or any other supplier to you;Agree to our giving to and obtaining from any credit provider named in your application or in a credit report on you issued by a credit reporting agency, information about your credit arrangements for the purpose of assessing your application, notifying a default by you, allowing another credit provider to ascertain the status of your arrangements with us where you are in default with one or more other credit providers and generally assessing your credit worthiness;and Understand the information exchanged can include any information about your business, personal and/or commercial credit worthiness, credit history or credit capacity which the Privacy Act allows credit providers to give to or receive from each other.
Thanks for your Order
We will be in touch with you as soon as your account is established.
You will receive updates regarding the progress of your order from our tracking system