account connection  telephone  mobile

Contacting Support

Our Support Number is
1300 722 050

For non-urgent issues you can also This email address is being protected from spambots. You need JavaScript enabled to view it.

Please take a look at the support categories to the left, as you may find the answer you are looking for there.

At the very minimum, so we can fix the problem as quickly as possible, please ensure that you have switched the device that is causing the problem off & then on again, before you call. (For example, if you have no internet connection, switch your modem off, wait a few mins & switch it back on again)

 

Our Help desk is available to answer support calls:

Monday to Friday 8am to 10pm
Saturday 8am to 6pm
Sunday 9am to 5pm

Closed NSW Public Holidays

My Account ADSL Support Telephone Settings
& Information
Mobile Phone Settings
& Information
 UPDATE YOUR CREDIT CARD DETAILS hardware  service-disruptions  system-help
  Modems, Routers
& Other Hardware
 Service Disruptions  FAQ
email  webmail-access
 email
 obsolete-plans
 Email settings Webmail Access  Other Email Guides Obsolete Plans - including Mobile Services