Some Tips & Tricks that will help you if you are having problems with your WiFi connection.

wifiWiFi Network Basics

A WiFi Network has two elements.

the SSID (also called Network Name) & the Wireless Key (also called password)

The SSID is the name of the WiFi network that you are connecting your device to.

The Wireless Key is teh password you enter when your device requests it, so that the modem knows that you are an approved user of the WiFi network.


lockSecurity Types.

Your WiFi has a number of different security types, which you can set in your modem.

In order from Weakest to Strongest they are:

  • No Security at all
  • WEP
  • WPA2-PSK

We recommend that you use, at minimum WPA/WPA2-PSK (sometimes called mixed) with Encryption type set to TKIP+AES

If your devices are all fairly new, then go straight to WPA2-PSK with encryption type set to AES

If you are having problems connecting your device to your WiFi, try dropping back a level of security & then reconnecting.

For example, if your device won't connect when you have set security type to WPA2-PSK, try WAP-PSK, still no good? try WEP, still no good? try no security at all. (but don't leave it that way!)


If your device will only connect with No Security, it is either really really old, or has a problem, at minimum most devices with WiFi will be able to connect using WEP security.


computerConnection with a Windows Device

Windows computers using Vista & Windows 7 (& probably Windows 8 & 10 as well) have an annoying habit with WiFi Connections.

If you have already connected to a network sucessfully, & you change the pasword of that network in your modem, quite often Windows will refuse to update the password. It will tell you it has, but it won't!

The easy trick is this. Open Network & Sharing Center
Control Panel | Network & Internet | Network & Sharing Center

On the left click on Manage Wireless Networks

Find the network that you have changed the password for, select it & then click remove

Then go back to the Network connection icon, find your wireless network, tell it to connect, enter the new password & away you go.



For this reason, if we log into the Modem to change the WiFi network password, I always change the Network Name (SSID) as well. Windows sees this as a completely new network, so it won't have remembered any passwords.


If you do change the password of your wireless network in your modem, make sure you jot down the new password!


question markWhat is My WiFi Password?

If you don't remeber what your WiFi password is, there is an easy way to find it.

With a device that is connected to your modem (either via ethernet cable or WiFi)

log into your modem & look for Wireless Security. Normally it is under a Wireless section heading.

This will show you the Wireless password & security type that your WiFi is using.

Important Note: You can only do this with a device that is connected to your modem, and your modem interface is also protected with a username & password, so passersby can't just log in & get the details so they can use your connection (unless you have Wireless Security set to none!)